Where has customer service gone?
Sounds like an easy enough question, right? Think about it, when is the last time you had excellent customer service? Go to the doctor, the movies, go out to eat, go buy a TV, go to the store – go anywhere you want and pay attention to the “service” you receive.
Somewhere along the way, we as a society accepted the fact that we were a bother to the 18 year old at the cash register because we wanted to check-out in a timely manner. “Sure, I can wait for you to finish your conversation with your BFF! After all, discussing the “Real World – San Francisco” cannot wait one more second. I’ll just wait patiently here with my screaming children who want every bag of chips and piece of candy they see and are at the very brink of a bathroom emergency of epic proportions. I am terribly sorry to interrupt. Just start scanning when you can.”
